SERVICE MANAGER
We are currently seeking a dynamic and experienced Service Manager to lead our Service and Parts department. The ideal candidate will possess strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service. The Service Manager will play a key role in ensuring the smooth operation of our service and parts departments and maintaining our reputation for excellence*.*
Key Responsibilities:
· Lead and manage the service department, including technicians, service advisors, and support staff.
· Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.
· Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.
· Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.
- Order parts as needed based on customer and service requirements and ensure on hand accuracy.
· Ensure compliance with all safety regulations and protocols to maintain a safe working environment.
· Foster a positive work environment that promotes teamwork, professionalism, and accountability.
· Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.
· Collaborate with other departments, such as sales and rentals, to optimize overall dealership performance and customer experience.
· Manage inventory levels and procurement of parts and supplies to support service operations.
· Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.
· Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.
Qualifications:
· Strong leadership and management skills, with a proven ability to lead and inspire a team.
· Excellent communication and interpersonal skills, with a customer-centric approach.
· Technical knowledge of heavy machinery including skidsteers, loaders, tractors, excavators.
· Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.
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