Service Analyst
Location: Des Moines, IA, United States
Date Posted: Oct 7, 2026
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Description
The Waldinger Corporation has an opportunity for a qualified Service Analyst in our Des Moines Office.
Job Summary:
Under the general supervision of the Service Manager, assists in answering incoming calls, procurement of parts and tools, back-up dispatch, and provides support to technicians. Responsible for accomplishing administrative and accounting functions in the Service Department in an accurate and efficient manner.
Responsibilities:
- Work Order Management: Reviewal and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing. Establishes a clear understanding of client expectations for work orders, ensuring accuracy and timely processing.
- Branch Coordination: Builds and maintains positive relationships with local branches to facilitate smooth operations and effective communication to execute to client specifications.
- Contract Compliance: Understands and locates contract specifications to ensure compliance with terms and conditions, even with limited contract knowledge.
- Proposals and Quotes: Processes quotes following the Account Manager''s review, with a focus on accuracy and adherence to client requirements.
- Billing Review: Supports the review of work order billings for clients per the client billing requirements.
Requirements:
- 3-5 years of service analyst experience
- High School Diploma/GED; Associates preferred
We Offer:
- Paid holidays
- Health, dental and vision insurance
- Growth potential with a stable company
- Paid vacation
- Health club reimbursement
- Wellness plan with lifestyle spending account
- 401k with company match and profit-sharing
- Continuing education and advancement opportunities
- Tuition reimbursement
- Term, AD&D and Dependent Life insurances
- Prepaid Legal
The Waldinger Corporation is an EOE, including disability/vets.
The Waldinger Corporation participates in E-Verify.
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