Service Analyst
Location: Des Moines, IA, United States
Date Posted: Sep 9, 2026
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Description
Waldinger has an opportunity for a qualified Client Experience Service Analyst in our Des Moines Office.
Job Summary:
Responsible for executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients expectations through data-driven decisions. Demonstrates client service, strong organizational and multitasking skills, and the ability to analyze data for effective collaboration with other members of the service team.
Responsibilities:
- Work Order Management: Reviews and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing. Establishes a clear understanding of client expectations for work orders, ensuring accuracy and timely processing.
- Branch Coordination: Builds and maintains positive relationships with local branches to facilitate smooth operations and effective communication to execute client specifications.
- Contract Compliance: Understands and locates contract specifications to ensure compliance with terms and conditions, even with limited contract knowledge.
- Proposals & Quotes: Processes quotes following the Account Manager's review, with focus on accuracy and adherence to client requirements.
- Billing Review: Supports the review of work order billings for clients per the client billing requirements
We Offer:
- Paid holidays
- Health, dental and vision insurance
- Growth potential with a stable company
- Paid vacation
- Health club reimbursement
- Wellness plan with lifestyle spending account
- 401k with company match and profit-sharing
- Continuing education and advancement opportunities
- Tuition reimbursement
- Term, AD&D and Dependent Life insurances
- Prepaid Legal
Waldinger is an EOE, including disability/vets.
Waldinger participates in E-Verify.
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