Service Analyst

Description

Waldinger has an opportunity for a qualified Client Experience Service Analyst in our Des Moines Office.

Job Summary:
Responsible for executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients expectations through data-driven decisions. Demonstrates client service, strong organizational and multitasking skills, and the ability to analyze data for effective collaboration with other members of the service team.

Responsibilities:
• Work Order Management: Reviews and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing. Establishes a clear understanding of client expectations for work orders, ensuring accuracy and timely processing.
• Branch Coordination: Builds and maintains positive relationships with local branches to facilitate smooth operations and effective communication to execute client specifications.
• Contract Compliance: Understands and locates contract specifications to ensure compliance with terms and conditions, even with limited contract knowledge.
• Proposals & Quotes: Processes quotes following the Account Manager’s review, with focus on accuracy and adherence to client requirements.
• Billing Review: Supports the review of work order billings for clients per the client billing requirements.

Requirements:
• 0-2 years of service analyst experience
• High School Diploma /GED

We Offer:
• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

Waldinger is an EOE, including disability/vets.
Waldinger participates in E-Verify.
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.