Xcite Automotive is hiring a Service Ambassador at our partner dealership in Wesley Chapel, FL!
Job Description: As a Service Ambassador at Xcite Automotive, you will be the first and primary point of contact for service customers, helping ensure they receive an exceptional experience from arrival through vehicle pick-up. You will help create a welcoming, professional, and organized service environment while keeping customers informed throughout their visit. If you're passionate about customer service, highly organized, and thrive in a fast-paced automotive environment, this is the role for you!
Key Responsibilities
- Greet service customers promptly, professionally, and courteously upon arrival.
- Serve as a primary point of contact for customers throughout their service visit.
- Communicate service timelines, processes, and next steps clearly and professionally.
- Coordinate with Service Advisors, Technicians, and dealership staff to support a smooth customer experience.
- Provide customers with vehicle status updates and assist with general questions.
- Assist with service check-in and check-out procedures as directed.
- Help coordinate customer and vehicle flow through the service drive.
- Assist with vehicle movement, parking, and positioning as needed.
- Perform basic vehicle walkarounds and communicate visible concerns to the appropriate dealership team member.
- Support customer follow-up and communication after service visits as needed.
- Maintain a clean, organized, and professional service-lane environment.
- Maintain a professional appearance and positive attitude at all times.
- Follow all dealership safety procedures and immediately report customer, vehicle, or safety concerns to management.
- Assist other service-lane team members with daily operations and customer needs as required.
Must-Have Qualifications
- Prior experience in customer-facing roles such as automotive, dealership, valet, hospitality, retail, or service environments.
- Strong verbal and written communication skills.
- Professional, friendly, and customer-focused demeanor.
- Ability to remain organized and composed in a high-volume service environment.
- Strong attention to detail and ability to follow established processes.
- Ability to communicate effectively with customers, Service Advisors, Technicians, and dealership staff.
- Valid driver's license with an acceptable driving record.
- Ability to safely operate and move customer vehicles.
- Must be at least 18 years of age.
- Ability to pass a background check.
- Reliable transportation and dependable attendance.
Preferred Experience
- Previous experience in a dealership service department or service drive.
- Familiarity with basic automotive services and terminology.
- Experience working alongside Service Advisors, Technicians, or other dealership personnel.
- Experience handling customer questions, concerns, and service-related requests.
- Strong organizational skills with the ability to prioritize multiple customer needs.
- Ability to anticipate customer needs and proactively provide assistance.
- Previous valet, hospitality, concierge, or front-of-house experience in a fast-paced environment.
Beneficial Types of Previous Experience
- Dealership Service Drive or Service Department
- Service Advisor Assistant or Lane Concierge
- Automotive Valet or Porter
- Customer Service Representative
- Hospitality or Front-of-House Customer Service
- Hotel, Restaurant, or Guest Services
- Rental Car or Fleet Services
- Transportation Services
- Retail Customer Service
- Reception or Front Desk Experience
Apply today to start your career in Xcite Automotive! #INDAUTO2
About Xcite Automotive
Xcite Automotive is a fast-growing automotive service and a software-based company that helps dealers get vehicles frontline-ready quickly and efficiently. Since 2007, Xcite Automotive has been on a mission to make the automotive industry faster, more innovative, and more profitable. Over 1,300 automobile dealers nationwide rely on Xcite's team of 1000+ employees to provide on-site vehicle marketing and reconditioning solutions.
Additional Information
Xcite Automotive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or orientation. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.