Service Ambassador

Xcite Automotive is seeking Service Ambassadors for our dealership partner in Sarasota, FL!

Job Description: A Service Ambassador, you will be the first and primary point of contact for service customers, ensuring they receive an exceptional experience from arrival to vehicle pick-up. If you're passionate about customer service, highly organized, and thrive in a fast-paced automotive environment, this is the role for you!

Key Responsibilities:

• Greet service customers promptly and professionally
• Serve as the primary point of contact throughout the service visit
• Communicate service timelines and next steps clearly
• Coordinate with service advisors and technicians
• Provide vehicle status updates and address customer questions
• Assist with service check-in and check-out procedures
• Support post-service follow-ups as needed
• Maintain a professional appearance at all times
• Assist with vehicle movement and service-lane flow

Must Have Qualifications:

• Prior experience in customer-facing roles (automotive, dealership, valet, hospitality, or service environments)
• Strong communication and interpersonal skills
• Ability to remain organized and professional in a high-volume service drive
• Customer-focused mindset with attention to detail
• Valid driver's license with acceptable driving record
• Ability to safely operate customer vehicles
• Must be at least 18 years of age
• Ability to pass a background check

Preferred Experience:

• Previous experience in a dealership service department or service drive
• Familiarity with basic automotive services and terminology
• Experience working alongside service advisors or technicians
• Strong organizational skills and ability to anticipate customer needs
• Valet or hospitality experience in a fast-paced environment

Beneficial Types of Previous Experience

• Dealership service drive or service department
• Service Advisor Assistant or Lane Concierge
• Automotive valet or porter roles
• Hospitality or front-of-house customer service roles
• Rental car, fleet, or transportation services

Apply today to start your career in Xcite Automotive! #INDAUTO2

About Xcite Automotive

Xcite Automotive is a fast-growing automotive service and a software-based company that helps dealers get vehicles frontline-ready quickly and efficiently. Since 2007, Xcite Automotive has been on a mission to make the automotive industry faster, more innovative, and more profitable. Over 1,300 automobile dealers nationwide rely on Xcite's team of 1000+ employees to provide on-site vehicle marketing and reconditioning solutions.

Additional Information

Xcite Automotive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or orientation. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.