Service Department Adviser (Service Writer/Advisor) — Cascade Moto Portland
At Cascade Moto Portland, motorcycles aren't just what we sell—they're what we live. We're looking for an experienced Service Writer / Advisor to help deliver an outstanding ownership experience for our customers while keeping our busy service department organized, productive, and customer-focused.
This is not an entry-level counter position. We are looking for someone with real-world service department experience, strong metric motorcycle knowledge, and the ability to keep a shop running efficiently without unnecessary drama or excuses.
What You’ll Do
Service Operations
Help maintain a smooth, organized, and efficient service department
Write clear, accurate repair orders and document customer concerns properly
Estimate costs and completion times while setting realistic expectations
Schedule service work and manage technician workflow based on skill level and shop capacity
Monitor work-in-progress to ensure quality, timeliness, and communication
Coordinate with technicians, parts staff, and customers throughout the repair process
Create estimates for internal, customer-pay, and wreck repairs
Open and close customer-pay, warranty, and internal repair orders
Follow OEM warranty procedures and maintain proper documentation
Support parts coordination by verifying correct part numbers and helping ensure jobs are ready before service begins
Operate efficiently in Dealer DMS, CRM, and OEM systems
Customer Service
Deliver excellent customer service with professionalism and confidence
Greet customers promptly and communicate clearly in person, over the phone, and through email/text
Keep customers informed throughout the repair process—even when there are delays or no major updates
Handle complaints and difficult situations with a calm, solutions-focused attitude
Recommend maintenance and additional services when appropriate
Pay close attention to repeat repairs and help ensure issues are fully resolved
What We’re Looking For
Previous motorcycle or powersports service writing/advising experience
Strong knowledge of Triumph, BMW, & modern metric motorcycles
Experience scheduling work and managing technician workflow
Ability to multitask and stay organized in a fast-paced environment
Strong communication and customer service skills
Professional, direct, no-BS attitude with strong follow-through
Comfortable balancing customer satisfaction with shop efficiency and profitability
Current motorcycle endorsement required
What We Offer
Full-time schedule: Tuesday–Saturday
Competitive pay with commission opportunities and growth potential
Paid Time Off (PTO)
Health insurance
401(k) with company match
A fun, high-energy environment surrounded by passionate motorcycle people
Working Conditions
Fast-paced dealership and shop environment
Frequent exposure to moving motorcycles, shop equipment, exhaust fumes, fuel, and cleaning chemicals
Occasional lifting, pushing, or balancing motorcycles up to 600+ lbs with assistance as needed
Location
Cascade Moto Portland
10329 SW Cascade Ave
Portland, OR 97223
If you know motorcycles, can communicate confidently, and want to work with a strong team that takes pride in doing things right, we’d like to talk.
Apply now and send us your resume and experience.
At Triumph Columbia River we are motorcycle enthusiasts, and we are excited to help you experience the fun and adventure that a quality Triumph motorcycle can bring into your life! We are proud to serve the Portland area, offering the best in new and pre-owned motorcycles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you’re making your choice to ongoing maintenance and customization. At Triumph Columbia River, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.
Salary
$22.00 - $28.00 per hour
Benefits
Commission pay, Paid time off, Health insurance, 401(k), 401(k) matching