Service Advisor

%DEALER_NAME%

Weatherford, Texas

JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Budgeting, Calendar Management, Communication Skills, Computer Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Collection, Documentation, Interpersonal Skills, Maintenance Services, Multitasking, Organizational Skills, Plan Meetings, Sales, Schedule Development, Up-Selling
LOCATION
Weatherford, Texas
POSTED
2 days ago

Service Advisor

Location: Weatherford, TX, 76086

Job Description:

An automotive service advisor acts as the primary liaison between customers and service technicians, ensuring effective communication and high levels of customer satisfaction.

Key Responsibilities

  • Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.
  • Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.
  • Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.
  • Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.
  • Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.
  • Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.

Required Skills and Qualifications

  • Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.
  • Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.
  • Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.
  • Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.

About the Company

%

%DEALER_NAME%