Communication Skills, Customer Satisfaction, Customer Support/Service, Driver's License, Organizational Skills, Problem Solving Skills, Repair Orders, Retirement Plan, Time Management, Up-Selling
️ Service Advisor
Location: Vision Ford Lincoln – Wahpeton, ND
Employment Type: Full-Time
Compensation: Base + Commission
Job Description:
Vision Ford Lincoln is looking for a customer-first, detail-driven Service Advisor to join our high-performing service team! You’ll be the trusted guide for our customers—helping them understand their vehicle’s needs, recommending solutions, and ensuring every visit is smooth, efficient, and positive.
Your ability to communicate clearly, stay organized, and create confidence will directly contribute to the level of service our customers expect from the Vision brand.
What You’ll Do:
- Welcome and assist customers with professionalism and care
- Listen to concerns and document repair needs accurately
- Translate technical information clearly and honestly
- Keep customers updated throughout their vehicle’s visit
- ️ Collaborate with techs to ensure timely service
- Upsell maintenance plans, warranties & service specials
- Finalize repair orders and ensure full customer satisfaction
- Follow up after service to build long-term relationships
Requirements
What You’ll Need:
- ️ Prior Service Advisor or customer service experience (preferred)
- Strong communication + problem-solving skills
- Ability to handle a fast-paced environment with ease
- Basic understanding of vehicle systems and repairs
- Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
- High school diploma or equivalent (some college a bonus)
- Valid driver’s license & clean driving record
Benefits
What We Offer
- Competitive Pay (Hourly plus Commission, monthly and/or quarterly performance bonuses)
- 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
- ️ Retirement plan with Company Match
- Paid Training & Certification
- ️ Paid Time Off + Holidays
- Employee discounts on vehicles, service, and parts
- Positive Team Culture with real career growth