Service Advisor – Top Performer ($59K–$105K+ Earning Potential) – Campus Automotive, Blacksburg
About Us
Campus Automotive has served Blacksburg and the New River Valley since 1979. We’re a family-owned shop with a loyal customer base, and we’re entering our biggest growth phase yet. We aren’t looking to fill a seat. We’re building a team of elite service advisors to double the size of our service operation.
Why This Opportunity Is Different
We’ve invested in the systems that high performers want to work in. We’re rolling out Autoshop Answers’ Rack Attack inspection-and-sales process and their Auto Hospitality customer experience model. Every vehicle gets a thorough inspection and every customer gets a clear, honest recommendation. The result is bigger tickets, higher close rates, and customers who come back and refer their friends.
If you’re a closer who’s been held back by a shop with no process, no car count, or a pay cap, this is your opportunity.
What You’ll Do
- Greet every customer with a hospitality-first experience from check-in to pickup
- Run the Rack Attack process: build complete inspection-based estimates and present them with confidence
- Sell needed maintenance and repairs honestly, using photos, inspection results, and clear explanations
- Keep a high average repair order and high closing ratio while keeping customer satisfaction strong
- Manage workflow with technicians so cars move and bays stay productive
- Follow up on declined work and keep the appointment book full
- Hit and beat weekly and monthly sales goals as part of a team pushing toward $500K/month in service sales
Who You Are
- A proven service writer or advisor with a track record of high sales numbers. Bring your ARO and close rate to the interview.
- Competitive, driven, and motivated by your paycheck growing with your performance
- Great with people. You build trust fast and customers ask for you by name.
- Organized and able to juggle multiple ROs in a fast-paced shop
- Comfortable with Tekmetric shop management software
- ASE certification a plus; automotive sales or dealership service drive experience a strong plus
- Coachable and excited to master a proven system
What We Offer
- Pay: $Hourly base + commission/bonus on sales. Top performers earn $105K.
- Health insurance, dental, vision
- Paid time off paid holidays
- 401K Retirement plan
- Monday–Friday, no Weekends
- Ongoing training in the Autoshop Answers system
- A stable, community-respected, family-owned company with room to grow into leadership as we expand