Service Advisor

Earl Stewart Toyota is hiring and we want to talk to you!About UsWorking at Earl Stewart Toyota means you have a true career path to follow... even if it leads you beyond our company to a new field or career. We innovate. We learn from our team members to grow as an organization. We know what we don't know... this is why be practice reverse-mentoring (some of us older guys have a lot to learn) and use employee self-evaluations. We are a car dealership, that's true... but we are more than that. We are 150+ human beings ranging in age from 21 to 76, men and women from almost every imaginable background. We have recently adopted a non-smoking workplace policy. We operate under a sound ethical code. We belong in the 21st century. We are Earl Stewart Toyota.WE OFFER:Paid Vacation401KLife Insurance provided by companyHealth, Dental and Vision InsuranceDisability InsuranceUse of company yachtFamily FundPersonal DaysWellness programPaid Maternity/Paternity LeavePet BereavementRESPONSIBILITIES:Learn and internalize Earl Stewart Toyota's customer experience policy: The Earl Stewart CodeGreet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend needed maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersREQUIREMENTS:Proven record of achieving exceptional Customer SatisfactionPast experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a mustAbove average energy levelA desire for a long term career with a growing organizationPersonal and professional integrityDealer track/Xtime software knowledge a plus.#J-18808-Ljbffr