Service Advisor

Overview With our flagship brands Toyota and Raymond , we proudly partner with our customers to deliver solutions that keep their operations running efficiently. Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and complete warehouse solutions, Southern States Material Handling solves problems.As a Service Advisor , you will help grow our service business by advising customers on the best maintenance and repair solutions to improve equipment uptime and performance. You'll manage a portfolio of existing accounts while identifying new opportunities to expand preventative maintenance agreements and deliver value-added solutions.This role will support customers throughout the Northwest Tampa territory , working closely with existing accounts while developing new business opportunities within the region. The position requires frequent travel within the territory to meet customers onsite and build strong, long-term relationships.Come be a part of our Toyota & Raymond family!Top of the Line Benefits!!401(k) with company matchingHealth InsuranceVision InsurancePTO and VacationPaid HolidaysFlexible Spending AccountLife InsuranceTuition ReimbursementWhat You Need Minimum 2 years of sales experience preferredProficiency in Microsoft Office SuiteStrong written, verbal, interpersonal, and presentation skillsExcellent analytical and problem-solving skills with the ability to multitaskAbility to create compelling presentations that motivate customersCreative thinker with the ability to generate new ideasStrong commitment to customer serviceSuperior attention to detail and accuracyKnowledge of industrial powered equipment and material handling industry preferredAbility to work independently with minimal supervisionValid Driver's License requiredSchedule Monday – Friday | 8:00 AM – 5:00 PMTravel Up to 90% within assigned territoryPhysical Requirements Ability to lift, push, or pull up to 20 lbs. occasionally and 55 lbs. regularlyAbility to stand and work on your feet for extended periodsWhat You'll Do Learn Toyota and Raymond processes while gaining strong knowledge of equipment lines and servicesIdentify business opportunities at customer sites and recommend service and maintenance solutionsBuild and maintain long-term relationships through in-person and virtual interactionsDevelop tailored proposals by identifying customer pain points and operational needsPresent preventative maintenance solutions that improve equipment performance and availabilityNegotiate service agreements clearly and effectivelyDevelop sales strategies based on customer feedback and market conditionsPresent all levels of service offerings (SM, PM, EC, TC contracts) to meet monthly goalsCollaborate with analytics teams to review contracts and identify growth opportunitiesPresent repair estimates and obtain customer approvalSupport new equipment deliveries to identify additional service opportunitiesGrow over-the-counter parts sales by helping customers identify needs (forks, tires, seats, pallet jacks, etc.)Communicate leads to Parts Department for consignment opportunitiesGenerate leads for Solutions, Sales, and Rental departmentsDocument all new revenue in CRM systemMeet and track sales targets aligned with company objectivesStay current on industry trends and best practices#J-18808-Ljbffr