Service Advisor & Repair Order Coordinator

Role Snapshot

• Location: Cottondale, FL
• Employment Type: Full-Time
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Compensation: $19.00 – $23.00/hr (Based on Experience)

A Day in the Life

You start your morning greeting customers at the service counter, translating their concerns into clear repair requests for the shop. As vehicles move through the bay, you open and update repair orders, coordinate with technicians on diagnostics, and keep managers looped in on timelines. Midday, you’re building accurate estimates, verifying labor times, and checking parts availability for special orders. Throughout the afternoon, you follow up on warranties, finalize invoices, close out completed tickets, and call customers with status updates—keeping records spotless and communication seamless from intake to pickup.

What You’ll Do

• Welcome customers and translate concerns into actionable service requests.
• Create, update, and finalize repair orders with precision.
• Serve as the communications hub between customers, technicians, and leadership.
• Book appointments and organize service calendars and histories.
• Confirm labor hours and help monitor technician productivity.
• Prepare estimates, invoices, and all supporting service documentation.
• Work with the parts team on stock checks and special-order parts.
• Assist with warranty submissions and related paperwork.
• Maintain accurate customer and vehicle data at all times.
• Professionally handle phone calls and front-desk inquiries.
• Proactively update customers on repair status and completion.
• Pitch in with additional administrative and operational tasks as needed.

What You Bring

Required

• High School Diploma or GED.
• Exceptional customer service and clear communication skills.
• Strong organization and multitasking under time pressure.
• Comfort with computers and standard office applications.
• Thrives in a fast-moving, service-driven environment.
• Meticulous with records and documentation.
• Professional presence and a positive, can-do mindset.

Preferred

• Background as a Service Writer, Service Advisor, or in dealership service.
• Hands-on experience with repair order and service management software.
• Familiarity with heavy truck, diesel, automotive, or equipment service.
• Experience processing warranty claims and related documentation.

Work Environment

• High-traffic service desk with constant customer engagement.
• Frequent collaboration with technicians, managers, vendors, and clients.
• Requires sharp prioritization and time management across many tasks.
• Accuracy and professionalism are essential in records, scheduling, and issue resolution.

Who Thrives Here

Dependable, detail-obsessed, and customer-first professionals who can independently manage a busy desk while contributing to a tight-knit team. If you enjoy being the connective tissue between customers and the shop—and ensuring a great experience end to end—you’ll fit right in.

Proficiency: Service Advisor/Writer