The Service Advisor Role
We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.
Requirements and Responsibilities
• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up
You May Be a Great Fit If You:
• Enjoy working directly with customers and building long term relationships
• Are comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish
Why Join Our Team?
Because this role puts you at the center of the customer experience and the success of the shop. You’ll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.
Elite Network shop owners are committed to building better workplaces, not just better businesses. Our member shops prioritize leadership development, ongoing training, clear career paths, and a positive team culture where people are respected and supported. That means stable jobs, strong leadership, modern processes, and owners who believe your growth matters as much as the company’s success. When you join an Elite shop, you’re not just getting a job. You’re joining a team that’s serious about doing things the right way.