Service Advisor (Mystic)

GMC

Stonington, Connecticut

JOB DETAILS
SKILLS
Automotive Repair and Maintenance, Business Practices, Community Relations, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation Standards, High School Diploma, Life Insurance, Maintenance Services, Multitasking, Needs Assessment, Profit & Loss, Promotional Programs, Quality Control, Retail, Revenue Growth, Standard Operating Procedures (SOP), Standards Development, Time Management
LOCATION
Stonington, Connecticut
POSTED
30+ days ago

Since 1949, our family owned business has truly valued our employees’ well being and futures. We are willing to invest in the right candidate!

What We Offer

  • Medical and Dental

  • 401K Plan

  • Short and Long term disability

  • Life Insurance

  • Paid time off and vacation

  • Employee vehicle purchase plans

  • Family owned and operated

  • Long term job security

RESPONSIBILITIES:

  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Increase profitability by maximizing sales & execute retail promotions.
  • Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
  • Oversee and participate in quality control.
  • Participate in the development and documentation of Standard Operating Procedures as appropriate.

 

REQUIREMENTS:

  • High School Diploma or equivalent.
  • Accredited training in service advisor skills, customer satisfaction and quality control.
  • Automotive service advisor experience.
  • Ability to concentrate and accomplish tasks despite interruptions.
  • Ability to perform a variety of tasks simultaneously.
  • Proficient use of computers

About the Company

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GMC