Service Advisor - Mercedes-Benz of Walnut Creek

Mercedes-Benz of Walnut Creek is looking for a Service Advisor to join our team!

Salary: $60,000 to $120,000

Why work for Mercedes-Benz of Walnut Creek?

More than half of our employees have had an internal promotion at our dealership. Many of our leadership team members were promoted from within our company. Our General Manager started in the automotive industry as a porter!

Do we have fun or are we like every other dealership?

These are some things that differentiate us from everyone else:

• PB&J bar, noodle station, cereal station
• We Ping pong tournaments
• Monthly kick off lunches to feed our awesome employees and acknowledge our top performers in each department!
• Community events
• Monthly employee events
• Celebrity clientele
• And so much more!

How do we rank amongst other Mercedes-Benz dealerships in the Bay Area?

• We are the #1 New and Pre-owned Mercedes-Benz dealership in Northern CA.
• We are the #1 EQ Mercedes-Benz dealership in the country.

Mercedes-Benz of Walnut Creek is a Sonic Automotive Dealership. At Sonic Automotive, we believe in providing an exceptional experience for both our guests and our teammates. Please visit our career page at https://jobs.sonicautomotive.com/culture.

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities:

• Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repair progress and ensure timely completion of work.
• Keep customers informed throughout the service process, including repair status, timelines, and any delays.
• Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
• Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.

Qualifications:

• Previous automotive service advising, or dealership service experience preferred.
• Strong communication and interpersonal skills with the ability to build customer relationships.
• Basic knowledge of automotive maintenance, repair services, and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills with the ability to manage multiple customers and priorities in a fast-paced environment.

Additional Requirements:

• Valid driver's license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Compensation:

• $60,000 to $120,000
• Hourly plus commission

(The Service Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more: https://jobs.sonicautomotive.com/benefits

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We're transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win-for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.