Service Advisor – Mercedes-Benz of Richmond
Location: Richmond, VA
Position Type: Full-Time
Department: Service
About Us:
At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise—and we’re looking for a professional, customer-focused Service Advisor to help us keep it running smoothly.
What You’ll Do:
Serve as the primary point of contact for customers during the service process
Accurately document customer concerns and vehicle issues
Provide clear explanations of recommended services and repair timelines
Coordinate with technicians to ensure timely and high-quality service delivery
Maintain communication with customers throughout the repair process
Ensure customer satisfaction and build long-term relationships
What We’re Looking For:
Strong interpersonal and communication skills
Ability to multitask and thrive in a fast-paced environment
Prior experience in automotive service or customer service preferred
Working knowledge of vehicle systems and dealership operations a plus
Professional demeanor and a commitment to excellence
Valid driver’s license and clean driving record
What We Offer:
Competitive compensation with performance incentives
Comprehensive benefits package (medical, dental, 401(k), etc.)
Paid training and career development opportunities
Employee discounts on vehicles, parts, and services
A supportive team environment and the prestige of working with a luxury brand
Ready to elevate the service experience for Mercedes-Benz owners?
Apply today and become part of a team that values professionalism, precision, and customer care.
$55,000 - $100,000 a year
This position's pay is largely performance based. If you pursue this career with excellence, you will absolutely be rewarded for it.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.