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Service Advisor

Lakeland Chrysler Dodge Jeep

  • Lakeland, Florida
  • 30+ days ago

    Highlights

    Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

    Numbers & Facts

    LocationLakeland, Florida
    Websitelakelanddodge.com

    Description

    • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
    • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
    • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
    • Ensure the daily inventory of technicians' time is consistently sold to service customers.
    • Distribute work between technicians efficiently.
    • Answer technical questions about vehicle problems, warranties, services, and repairs.
    • Maintain Customer Satisfaction scores at or above company standards.
    • Assist in diagnosing vehicle problems; order parts and tools as necessary.
    • Oversee administration of warranty claims as well as training and supervising of service department employees.
    • Set schedules and assigns tasks to service department employees.
    • Reinforces company policies and adheres to company standards.
    • Encourages compliance with applicable laws and regulations.
    • Maintain good working relationship with factory(s) and foster positive employee relations.
    • Collaborate with upper management to make service department hiring and discipline decisions.

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