Service Advisor

CSM Kenworth in Columbus is seeking a customer service focused individual to take on the Service Advisor role! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Responsibilities:

• Create a positive initial contact with service customers
• Ensure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Closes repair orders