Service Advisor | Hendrick Kia of Concord

Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. Hendrick Automotive Group is the nation’s largest privately held automotive group and has been ranked #1 in the U.S. for online reputation five years running (Reputation.com).

Hendrick Kia of Concord

Location: 7550 Hendrick Auto Plaza NW, Concord, North Carolina 28027

 

Start your career as a Service Advisor with Hendrick Kia of Concord.

Our busy dealership is growing its team, and we’re excited for the future ahead. Previous dealership Service Advisor experience is preferred but not required. We want teammates with strong customer service skills and developed sales techniques who are eager to learn and grow within a rewarding business industry!

THE HENDRICK ADVANTAGE:

Hendrick Automotive Group is the nation’s largest privately held automotive group and has been ranked #1 in the U.S. for online reputation five years running (Reputation.com). We’re also a back-to-back winner of Automotive News’ “Best Dealerships to Work For” award. We promote from within. Many of our top leaders started as Service Advisors and grew with the company, and you can too.

JOB SUMMARY:

As the first point of contact in our service department, you represent our commitment to exceptional customer service and automotive care. You’ll guide customers through maintenance and repair, so every visit feels seamless and satisfying.

PAY RANGE:

$4,000 – $9,000+ per month, based on performance, plus bonuses.

SCHEDULE:

Full time, five days per week, with alternating Saturdays. Shifts run 7:00am–5:00pm, 8:00am–6:00pm, or 9:00am–7:00pm. Schedules may include evenings, weekends, and holidays.

BENEFITS:

• Employer-paid healthcare and prescription plan
• Performance-based pay and bonuses
• Service Advisor Onboarding Program and paid factory training
• 401(k) with company match
• Dental, vision, and life insurance
• Supplemental short-term and long-term disability coverage
• Paid time off, including up to three weeks of vacation, plus holiday and sick pay
• Employee Assistance Program at no cost to you
• ASE certification tuition reimbursement
• College Scholarship Program
• Employee discounts
• Individual and team recognition and rewards
• Internal career advancement opportunities
• The best dealership facilities in the area

JOB RESPONSIBILITIES:

• Work with customers and technicians to identify needed maintenance and repairs.
• Advise customers on necessary and recommended services, including warranty protections and cost savings.
• Estimate labor and parts costs, enter itemized estimates on the service order, and explain them clearly.
• Schedule service appointments.
• Keep customers updated on progress, delays, and any additional repairs needed
• Process repair orders, invoices, and payments according to company policy.
• Resolve customer concerns to ensure satisfaction.
• Conduct road tests and vehicle inspections as needed.
• Keep Customer Satisfaction Index (CSI) scores at or above company and manufacturer standards.
• Maintain an organized, clean, and safe work area.
• Complete required training and record your hours accurately.

JOB QUALIFICATIONS:

• Valid Driver’s License is required.
• High School Diploma, GED, or College degree.
• Automotive or dealership service experience preferred.
• ASE and/or manufacturer certification a plus.
• Excellent interpersonal, customer service, and organizational skills.
• Ability to communicate effectively with customers and coworkers.
• Intermediate Microsoft Office skills and comfort learning dealership software (experience with Reynolds & Reynolds a plus).
• Ability to follow Safeguards rules and regulations.

OUR CORE VALUES:

Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.

Hear from our Service Advisors:

Watch what our service teammates say about working at Hendrick

Hendrick Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

This job description is not all-inclusive. Employees may be asked to perform other related duties as assigned.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.