Service Advisor

If you’re looking for a workplace that’s more than just a job, a place where your skills are valued, individual and professional growth are encouraged, and you can work with people who become your “extended family,” WELCOME TO PRICE LeBLANC NISSAN!

As a rapidly growing company living by the motto “Driven to Excellence,” our mission is to continue exceeding our associates’ and customers’ expectations in a welcoming, friendly, fun environment while providing award-winning service and customer satisfaction. Our commitment to this mission will make our dealerships a place where people want to come, both as customers and associates. This is only possible by hiring enthusiastic, result-oriented, highly competent associates with high ethical standards, a drive to learn, exceptional communication skills, and a track record of success! The opportunities for growth are endless!

Who we’re looking for: Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home! We need more than a Service Advisor; we need an expert in the art and science of customer service—someone equally comfortable greeting customers, scheduling appointments, and acting as a liaison between our customers and our service techs!

JOB RESPONSIBILITIES

• Attitude is everything—greet clients in a prompt and courteous manner, 100% of the time
• Ascertain, listen to, and clearly articulate the clients’ needs and concerns, providing accurate estimates for repairs and using a low-key, high-integrity selling method when presenting additional needed services
• Work closely with a team of technicians to take care of the client in any way possible
• Remain current with manufacturer suggestions and specifications, products, services, recalls, and certifications
• Know how to write, keep up with, and close a Repair Order
• Provide accurate estimates of repair/maintenance costs

• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress throughout
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• Attend department meetings as needed
• Always maintain a professional appearance
• Exude strong interpersonal, written, and verbal communication skills
• Maintain honesty and integrity while performing all job duties
• Adhere to all company policies, procedures, and codes of conduct

QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS:

• Must have a high school diploma or GED
• Must have a valid, unrestricted driver's license (you must be insurable)
• Must maintain a clean, acceptable, and safe driving record
• Must be able to pass pre-employment screening requirements, which include a social media check, a drug screen & physical, a background check, and a Motor Vehicle Report
• Be able to read and comprehend instructions and information in the English language

PHYSICAL DEMANDS

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is frequently required to walk, stand, often use hands to finger, handle, or feel, and talk or hear, sit, and drive. The associate must occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 

Full-time associate benefits include medical, dental, vision, disability, and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training.  Our company maintains a strong equal employment opportunity policy for all associates.  We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.