New Motors Subaru - Service Advisor
New Motors has been a staple in the Erie community since opening on Peach street in 1971.
Job Summary:
We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience
Responsibilities:
- Performing maintenance and repairs on Subaru vehicles, including engine, transmission, electrical, and HVAC systems
- Conducting diagnostic tests to identify vehicle issues and proposing effective solutions
- Performing routine maintenance tasks, such as oil changes, tire rotations, and brake inspections
- Keeping accurate records of work performed and parts used
- Working closely with service advisors to provide excellent customer service and address customer concerns
Key Responsibilities:
Customer Service:
- Greet customers in a friendly and professional manner.
- Listen to customer concerns and clearly explain the services needed.
- Provide accurate and timely updates to customers on their vehicle's status.
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- Write detailed repair orders based on customer concerns and technician diagnoses.
- Schedule service appointments and ensure efficient workflow in the service department.
- Recommend maintenance services based on the manufacturer's guidelines and customer history.
- Maintain accurate customer and vehicle records in the dealership's system.
- Ensure all repair orders are complete and properly documented for warranty claims and audits.
- Coordinate with technicians and parts departments to ensure timely completion of repairs.
- Act as a bridge between the customer and the service team to facilitate clear communication.
Benefits:
- Competitive compensation package, ranging from $55,000 to $105,000 per year
- Health, dental, and vision insurance including Employer Match
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts on vehicle purchases and services
New Motors currently offers:
-40 Bays
-Fully Air Conditioned shop
-State of the art equipment (including 2 Hunter alignment racks and hunter QuickCheck)
-401k with match
-Robust medical benefits with MAJORITY match contributed from ownership
-Newly renovated facilities
About the Company:
New Motors Subaru is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Subaru vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Subaru enthusiasts in the area.