About Us
Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.
Job Description
Ancira Chevrolet San Antonio as an immediate opening for an experienced Service Advisor / Consultant to join our Service Team. This role is dedicated to the intake and coordination of automotive repair service requests while delivering an exceptional customer experience.
Candidates must live within a 45-minute commute of the dealership and have prior Service Advisor or similar automotive experience to be considered.
The ideal candidate is quality-minded, coachable, and motivated to build life-long customer relationships through clear communication, trust, and expert use of dealership technology.
Schedule: Monday–Friday during operating hours of 7:00 AM–7:00 PM, with availability to work every 3rd Saturday. Schedule will be assigned within these business hours.
Benefits
- Health, Dental & Vision Insurance
- Disability Insurance, Life Insurance
- Paid Time Off
- Paid Holidays
- 401k with Employer Match
- Employee Discounts
- Employee Assistance Program
Key Responsibilities
- Serve as the primary point of contact for customers during the service intake and repair process
- Perform a thorough customer walk-around, including:
- Friendly meet and greet and appointment confirmation
- Identification and confirmation of the customer’s primary concern
- Mileage verification, vehicle start-up, cluster warning light check, steering and visual inspection
- Inspection of tires, wipers, under-hood components, and maintenance indicators
- Identification of visible damage and offering free repair estimates through the on-site Collision Center
- Clearly communicate recommended services using dealership-provided technology and tools
- Follow up on declined services with automated and personal communication to support timely vehicle maintenance
- Maintain consistent, conscientious customer follow-up to reinforce trust and satisfaction
- Coordinate with technicians and service management to ensure timely execution of repairs
- Document all service activity accurately in dealership systems
Qualifications
- Minimum 1 year of experience as a Service Advisor, Estimator, or in a related automotive service role
- Must live within a 45-minute commute of the dealership
- Strong customer service and communication skills
- Detail-oriented with a focus on communication and delivering quality service experience
- Comfortable utilizing dealership technology to enhance customer communication and follow-up
- Coachable mindset with a strong desire to learn and improve
- Outcome-driven with the ability to thrive in a performance-based environment
- Team-oriented, collaborative, and professional in all interactions
- Valid driver’s license with ability to meet insurability requirements
- Must be legally eligible to work in the United States
- Ability to pass pre-employment and random drug testing
EOE