Service Advisor

Spitzer Automotive

Cleveland, OH

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JOB DETAILS

SKILLS

Calendar Management, Cost Estimates, Customer Relations, Customer Support/Service, Dental Insurance, Documentation, Driver's License, Employee Assistance Plan, Insurance, Interpersonal Skills, Life Insurance, Maintenance - Electrical, Maintenance Services, Regulations, Repair Orders, Retail, Road Tests, Sales, Set Goals, Team Player, Testing, Vision Plan

LOCATION

Cleveland, OH

POSTED

Today

About the Organization
We are Spitzer Autoworld!

We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.

Our excellent benefits include:

Medical
Dental
Vison
Company paid life insurance
Voluntary life insurance
Short term and long term disability
Accident insurance
Critical illness policies
Generous paid time off
401K with a 5% company match
Employee assistance program
Benefit concierge services

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time
Full-Time

Location
Spitzer Hyundai

Description

Spitzer Hyundai in Cleveland is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Advisor is responsible for selling, identifying and documenting service, maintenance, and repair service for customers as well as being responsible for scheduling service to be performed.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

Flexible work schedule - 5 day work week!
Ongoing training with Spitzer University
Opportunities for advancement - we love to promote from within the organization!
401K with a 5% employer match
Medical, dental, and vision insurance
Generous paid time off - 80 hours after 1 year of service
Paid uniforms, name badges and business cards
Employee assistance program
Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

Works with customers and technicians to identify required maintenance
Performs road test of customer vehicles
Advises customers of necessary/suggested services
Offers additional services and repairs to customers
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
Estimates cost of mechanical, electrical, or other repairs
Enters itemized estimate on service order and explains estimate to customer
Schedules appointments with customer
Maintains CSI at or above designated standards
Meets dealership's standards for repair/order production
Follows Safeguards rules and regulations
Other related duties as assigned

Position Requirements

MINIMUM QUALIFICATIONS:

Successful track record
Strong record of positive CSI results
Team oriented
Submit to and successfully complete MVR, background check, and pre-employment drug test
Valid driver's license with good driving record
Outgoing, upbeat personality with excellent interpersonal skills
Self-starter who is internally motivated to achieve established performance goals
Reliable transportation and attendance
Must be authorized to work in the United States

AAP/EEO STATEMENT/ADA STATEMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Shift
Days

This position is currently accepting applications.

Service Advisor

Spitzer Automotive

Cleveland, OH

About the Company

Spitzer Automotive

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