Service Advisor

Dave's Complete Auto

  • Centerville, Utah
  • 30+ days ago

    Highlights

    This position serves as the primary point of contact between our customers and technicians, helping guide customers through the repair process while ensuring an exceptional customer experience. He started in an unheated storage shed and the business has grown into a state of the art facility with a 25 bay repair shop and full auto machine shop in Centerville.

    Numbers & Facts

    LocationCenterville, Utah
    Websitewww.davesautorepairutah.com

    Description

    Benefits:
    • Health insurance
    • Paid time off
    • 401(k)
    • 401(k) matching
    • Bonus based on performance
    • Competitive salary
    About Us:

    Dave's Auto Center is a fast-growing, family-owned automotive and engine shop based in Utah. With over 35 years in business, we specialize in full-service automotive repair, diesel and gas engine building, performance upgrades, and custom engine manufacturing.

    We pride ourselves on craftsmanship, transparency, and real-world expertise—backed by a strong social media presence reaching millions of customers nationwide. Our mission is simple: do the job right, treat customers fairly, and build long-term trust.

    Position Overview:

    We're looking for a motivated, organized, and customer-focused Service Advisor to join our team full-time. This position serves as the primary point of contact between our customers and technicians, helping guide customers through the repair process while ensuring an exceptional customer experience.

    The ideal candidate is an experienced advisor, excellent communicator, thrives in a fast-paced environment, and has a passion for automotive service and helping people.

    Key Responsibilities:

    Greet customers and provide a professional, welcoming experience

    Answer incoming phone calls, emails, and customer inquiries

    Schedule appointments and manage workflow efficiently

    Write repair orders and accurately document customer concerns. Experience in Tekmetric is ideal, but not necessary

    Communicate with technicians to understand vehicle diagnoses and repair recommendations

    Present estimates and repair options to customers clearly and professionally

    Maintain regular communication with customers throughout the repair process

    Coordinate vehicle pick-up, delivery, and payment processing

    Part ordering knowledge and management 

    Ensure repair orders are accurate, complete, and properly closed out

    Help maintain high customer satisfaction and positive online reviews

    Work closely with management and the service team to maximize efficiency and customer experience

    What We're Looking For:

    Strong communication and customer service skills

    Automotive service experience 

    At least intermediate automotive and diesel knowledge

    Ability to explain technical information in a way customers can understand

    Strong organizational skills and attention to detail

    Comfortable using computers, shop management software, and digital communication tools

    Ability to multitask and perform well in a fast-paced environment

    Positive attitude, strong work ethic, and team-oriented mindset

    Sales-oriented approach focused on educating and helping customers

    Why Join Us:

    Join a growing automotive company with a strong national brand presence

    Competitive pay with performance-based earning opportunities

    Work alongside experienced technicians and industry professionals

    Fast-paced, team-oriented environment with opportunities for advancement

    Be part of a company built on integrity, craftsmanship, and customer trust

    Opportunity to grow with one of the fastest-growing automotive and engine brands in the region
    Compensation: $65,000.00 - $100,000.00 per year




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