Crown Volvo Cars has an opportunity for an experienced Service Advisor!
The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.
A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.
If you think you have what it takes - including ONE to THREE years of experience in this position, apply today!
Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio.
We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.
If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to apply now.
Our Benefits:
- Medical, dental and vision insurance
- Paid Time Off (PTO)
- Short- and long-term disability coverage
- Life insurance
- Flexible spending accounts
- 401K w/ company match
- The stability of an established company
- Opportunity for growth and advancement
- Opportunities to serve your community
- A safe and environmentally conscious work environment
Position Responsibilities:
- Meet predetermined service sales objectives
- Meet predetermined customer satisfaction score objectives (CSI)
- Schedule service appointments - obtain customer and vehicle data prior to arrival
- Greet customers in a timely, friendly manner and obtain vehicle information
- Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
- May test drive vehicles
- Recommend additional necessary service
- Provide complete and accurate written cost estimate for labor/parts
- Maximize product knowledge
- Explain completed work to customer
- Implement and maintain quality control process
- Other duties as part of description and as per company/department needs
Requirements/Qualifications:
- MINIMUM One Year of Experience as an automotive service advisor
- Basic knowledge of automotive repairs
- Proficient on the computer
- Operate both standard and automatic vehicles
- Provide non-technical explanation of technical repairs to customers
- Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
- Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
- Friendly and outgoing manner
- Demonstrated customer service skills
- Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
- May regularly involve weekend days.
- Strong attention to detail
- Successful applicants must:
- Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
- Hold a current, valid driver license and have a clean driving record, min. three years
- Be able to verify their eligibility to work in the USA
Build a rewarding new career with Crown Automotive Group! Apply now!
Thank you for your interest in working at Crown!
EOE/DFWP
At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.
Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.
We are an Equal Opportunity Employer and a Drug Free Workplace