Service Advisor Automotive

Overview

We are seeking an enthusiastic and customer-focused individual to join our team at Max Motors Dealerships. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service in the automotive industry.

Key Responsibilities

• Act as the primary point of contact for customers, addressing their service needs with professionalism.
• Diagnose and identify customer concerns and service requirements accurately.
• Provide detailed explanations of services and repairs to customers.
• Schedule appointments and maintain effective communication with customers throughout the service process.
• Collaborate with technicians to ensure timely and efficient service delivery.
• Manage customer records and follow up on service appointments.
• Handle customer complaints and resolve any issues to ensure satisfaction.

Requirements

• Proven experience in a customer service role, preferably in the automotive sector.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Knowledge of automotive systems and terminology is an advantage.
• High attention to detail and problem-solving skills.

Nice to have

• Experience with service advising or a similar role.
• Familiarity with automotive repair software.
• Certifications related to automotive service or customer service.