Service Advisor - Automotive Repair

As the primary point of contact between our clients and our service team, you'll be the person customers trust to walk them through their repair, answer their questions patiently, and make sure they feel taken care of from drop-off to pick-up. You'll prepare accurate ROs for the technicians — describing symptoms, problems, causes, repairs, and recommended services — and maintain vehicle records so nothing gets lost.

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Health insurance
• Training & development

We are looking for a friendly, dependable Service Advisor who genuinely enjoys helping people. As the primary point of contact between our clients and our service team, you'll be the person customers trust to walk them through their repair, answer their questions patiently, and make sure they feel taken care of from drop-off to pick-up.
This is a people-first role in a supportive, team-oriented shop. You'll have defined processes, clear expectations, and teammates who have your back. If you love building relationships, enjoy steady collaborative work, and take pride in doing things the right way — we'd love to meet you.

What You'll Do
Build Relationships With Our Clients
You'll greet clients warmly, take time to understand their concerns, and guide them through their options in plain, friendly language. Many of our customers come back year after year because of the relationship the service advisor builds with them — and that's a big part of what makes this role rewarding.
Create Accurate Repair Orders & Estimates
You'll prepare preliminary repair orders and estimates by carefully costing materials, supplies, and labor, and calculating the client's portion including deductibles. You'll walk clients through their estimates and expected return times so they always know what to expect.
Handle Warranty & Service Coverage
You'll verify warranty and service coverage, and patiently explain provisions and exclusions so clients understand what's covered. We'll train you on the warranty companies we work with and the process for submitting claims — you won't be figuring it out on your own.
Coordinate Scheduling
You'll schedule service around each client's needs, and arrange drop-offs, towing, or transportation when needed. You'll keep both the client and the service team in the loop so everyone stays on the same page.
Keep Records Clean & Clear
You'll prepare accurate ROs for the technicians — describing symptoms, problems, causes, repairs, and recommended services — and maintain vehicle records so nothing gets lost. Finalized ROs go to the accounting department promptly for billing.
Collect Payments & Follow Up
You'll collect payments on cash accounts at service completion, confirm client satisfaction at pick-up, and check in afterward to make sure everything is holding up. That follow-up call is often what turns a one-time customer into a lifelong one.
Work With a Great Team
You'll partner closely with fellow advisors, technicians, and the service manager to identify best practices and keep the shop running smoothly. Your ideas and feedback are welcome — we improve together.


Who Thrives in This Role

• Warm, friendly, and genuinely enjoys helping people
• Patient communicator — especially with customers who need things explained
• Takes pride in careful, accurate work and clean records
• Prefers defined processes and knowing the right way to do each task
• Reliable teammate — the kind of person coworkers and customers count on
• Enjoys steady, collaborative work in a supportive environment
• Values stability, clear expectations, and long-term relationships
• Ethical, trustworthy, and accountable

Core Competencies

• Customer-Oriented – Takes care of customers' needs while following company procedures
• Communication – Explains information clearly, patiently, and warmly
• Team-Oriented – Works well alongside fellow advisors, techs, and management
• Accountability – Accepts responsibility and follows through on commitments
• Ethical – Operates with integrity and consistent standards
• Detail-Focused – Catches the small things that protect customers and the shop

Skills & Experience
Required:

• High School Diploma or GED
• Proficiency with Microsoft Office Suite and Google Docs
• Strong written and verbal communication
• A friendly, service-minded attitude

Preferred:

• 2–4 years of experience as an automotive service writer, parts specialist, or service technician
• Post-secondary education
• Familiarity with shop management software (we'll train you on our systems)