Service Advisor - Automotive

This role involves interpreting customer concerns, preparing repair estimates, coordinating repairs, and explaining services and costs in a clear and professional manner. The Service Advisor serves as the primary liaison between customers and technicians, ensuring a smooth, transparent, and positive service experience.

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Vision insurance

Job Title: Service Advisor - Automotive
Location: Cloverdale, CA
Employment Type: Full-Time
Reports To: Owner/General Manager

Job Summary


We are seeking an AutomotiveService Advisor to join our service team. The Service Advisor serves as the primary liaison between customers and technicians, ensuring a smooth, transparent, and positive service experience. This role involves interpreting customer concerns, preparing repair estimates, coordinating repairs, and explaining services and costs in a clear and professional manner.


Key Responsibilities

• Welcome customers upon arrival and discuss vehicle concerns and service needs
• Answer customer inquiries in person and over the phone
• Interpret customer concerns and communicate vehicle issues to technicians
• Estimate the cost and time required for a wide range of automotive repairs
• Develop detailed repair estimates considering labor, materials, and supplies
• Prepare and manage repair orders by accurately documenting vehicle problems and symptoms
• Advise customers on proper vehicle maintenance and care
• Recommend services or merchandise when appropriate

Qualifications & Skills

• Service Advisor or similar position in the automotive industry with basic automotive and tire knowledge
• Neat, professional appearance
• Possess a valid California driver’s license with a clean driving record
• Strong communication, listening, and interpersonal skills
• Ability to handle stress and maintain professionalism under pressure
• Dependable, enthusiastic, and customer-service oriented
• Physically able to lift up to 40 pounds, and capable of sitting, standing, bending, and walking throughout the workday

How to Apply


If you’re ready to join a respected shop that values quality and teamwork, please email your résumé along with:

• Desired salary
• Available start date
• Optional cover letter

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.