Service Advisor Assistant

Job Description:

Location: 9700 E Arapahoe Rd Greenwood Village, CO 80112

Employment Type: Full Time, Tuesday - Saturday Schedule

Position Type: Hourly + Commission

Pay Range: $17-$18 Hourly

About the role

Fay Myers Motorcycle World is one of Colorado's premier powersports dealerships, and we're looking for an enthusiastic, customer-focused team member to support our busy service department. As a Service Advisor Assistant, you'll work side-by-side with our experienced service advisors to ensure every rider who walks through our doors has a smooth, professional experience — from check-in to pick-up.

What you’ll do

• Greet customers at service write-up and assist with check-in for motorcycle and powersports vehicle service appointments
• Communicate service status updates to customers via phone, email, or in person
• Open, track, and close repair orders with accuracy in our dealer management system
• Coordinate with technicians and parts department to keep work orders moving efficiently
• Schedule service appointments and manage the daily service board
• Assist with vehicle check-in and check-out, including mileage and condition notes
• Help maintain a clean, organized, and welcoming service drive
• Support service advisors with administrative tasks and follow-up calls

What we’re looking for

• A genuine interest in motorcycles, powersports, or the automotive industry — riding experience is a plus
• Strong communication skills and a customer-first attitude
• Comfortable working in a fast-paced, team-oriented environment
• Detail-oriented with good organizational habits
• Basic computer proficiency; experience with a DMS (CDK, DealerSocket, etc.) is helpful but not required
• Valid driver's license required; motorcycle endorsement required
• Prior customer service, automotive, or dealership experience is a bonus — not a requirement

What we offer

• Competitive hourly pay with opportunities to grow into a full Service Advisor role

• Health, dental, and vision insurance
• Paid training and manufacturer certifications
• A team culture built by riders, for riders
• Stable schedule — Tuesday through Saturday