SERVICE ADMINISTRATOR / SERVICE COORDINATOR

Be the person who keeps a busy equipment service department running smoothly! We're looking for an organized, detail-oriented Service Administrator who enjoys staying on top of the details, helping customers, and keeping operations moving. If you're great at juggling multiple priorities, communicating with different teams, and making sure nothing falls through the cracks, this could be a great opportunity for you!

LOCATION: Irving, TX | Onsite

COMPENSATION & SCHEDULE

• $20–$25 per hour
• Monday - Friday, 8AM - 5PM

KEY RESPONSIBILITIES

• Create, update, and track customer and internal service work orders, ensuring accurate documentation, job codes, and billing information
• Maintain monthly service tracking boards, monitor equipment status, flag warranty repairs, and follow up on incoming equipment
• Communicate with customers, sales associates, service managers, and technicians regarding repair status, work orders, and service updates
• Review fuel usage, sublet invoices, parts, and labor charges to help ensure accurate work order billing and documentation
• Support daily office operations by answering phones, monitoring email and voicemail, greeting customers, ordering shop supplies, coordinating technician uniforms, and assisting with rental equipment tracking

MINIMUM QUALIFICATIONS

• Experience in administrative support, service coordination, work order processing, or a similar office support role
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Comfortable using computers, email, spreadsheets, and service management systems while communicating professionally with customers and internal teams

CORE TOOLS & SYSTEMS

• Work order management and service tracking systems
• Microsoft Outlook, Excel, and general office software
• Equipment service documentation, invoicing, and billing systems
• Monthly equipment tracking boards and maintenance records

PREFERRED SKILLS

• Experience in heavy equipment, construction equipment, machinery, automotive, or dealership service operations
• Familiarity with John Deere equipment, warranty work orders, or pre-delivery inspections (PDI)
• Experience coordinating with service technicians, operations managers, and parts departments

LEGAL NOTICE

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