POSITION GOAL:
To support the execution of work performed in the field, preparing and reviewing work orders, claims and contractor invoices focused on ensuring the effective and efficient field operations while providing world class customer service.
Essential Functions:
- Responsible for administrative support for the service departments; including processing of mail, filing, faxing and coordinating courier activities.
- Responsible for correct and timely entry of information for bus repairs; including the creation of work orders, maintenance of time sheets and record keeping.
- Responsible for the purchasing of items such as office supplies, shop supplies and interfacing with our Materials Department for any MRO and Safety supplies.
- Coding and processing of all invoicing for the center; including suppliers/vendors, utilities and office supplies.
- Follow-up and investigation with corporate finance department on processing of payments, past due payments, missing invoices and other issues for ensuring payments are made.
- Ensure office copiers, printers and faxes are kept stocked with paper and are in operational order.
- Ensure office area is maintained in a clean, neat and professional appearance at all times.
- Place parts order requests (Warranty and Acceptance)
- Responsible for Parts, tracking inventory, parts return
- Assign/Schedule Work Orders
- Create and Report on Field Work including RO & WO completion
- Enter and Process Customer Claims (LA etc) and/or Contractor Invoices timely
- Schedule Vendor Time, track Vendor/Supplier warranty work performed (for VFN)
- Create Incident and Work Orders from Customer Reports (VFN, OOS Tracker/Spears)
- Create and Update Work Orders
- Respond to/Answer Contractor Inquiries
- Reconcile Contractor Payments / Credits
- Add/Update Field Technicians in Field Service Cloud
- Add/Update Field Technician Work Skills
- Add/Update Customer Information in Service Cloud
- Run/provide reports including VFN/Supplier/Work Order performance
- Act as a back up to reporting bus status on a morning out of service call with the customer.
ADDITIONAL RESPONSIBILITIES:
Other duties as assigned.
QUALIFICATIONS
- Education (Preferred Education Only)
- • High School Diploma
- Experience/Knowledge (Preferred Experience/Knowledge Only)
- Office Experience, preferably in a manufacturing / production environment
Equipment/Machines Used
- Computer, copier, telephone Specific Job Skills (eg. computer skills, communication, motivation, organizational skills)
- MS Office (Excel, Word, Outlook), Excellent organizational and communication skills, detail focused and self-starter.
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.