| Location | Tustin, CA |
Our Opening and Your Responsibilities
\u00a7 Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
\u00a7 Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
\u00a7 Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
\u00a7 Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
\u00a7 Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
\u00a7 Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
\u00a7 Provide order and contracts confirmations to customers
\u00a7 Receive and carry out directions as provided by team leader
\u00a7 Always demonstrate accuracy and speed of work
\u00a7 Review documentation and work according to procedures laid out
\u00a7 Schedule work to be completed within set timeframes
\u00a7 Communicate with teams/peers and team leaders to optimize work completion
\u00a7 Ensure company guidelines and policies are always met
\u00a7 Achieve Key Performance Indicators (KPI's) and meet Development Plans
\u00a7 Support service and customer priority strategies
\u00a7 Support cost reduction and/ or process improvement initiatives
What You Need to Succeed
Key Behavioral Competencies Required
\u00a7 Excellent analytical, interpersonal & communication skills
\u00a7 Highly customer & business oriented
\u00a7 Self-starter with a proactive approach
\u00a7 Strong interpersonal skills and influencing ability
\u00a7 Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
\u00a7 Innovative to challenge conventional practices and suggest better approaches
\u00a7 Passionate to be tenacious and resilient
\u00a7 Strong attention to detail
\u00a7 Solution driven mindset
Mandatory:
\u00a7 Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
\u00a7 Fluent in English and Korean (speak, read & write).
\u00a7 A good team player with ability to work cross culture and function.
Preferred:
Flexible to work in different global time zones for meetings and calls.
Our Offer to You
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
22572
Preferred Location
Selangor
Petaling Jaya
Job Type
Full-time
Legal Entity
Mettler-Toledo Services Asia-Pac Sdn. Bhd.
PJ33, Tower 1, Level 14, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200, Petaling Jaya, Selangor Malaysia
+60 3 7844 5800