Service Administration Assistant

Service Administration Assistant

Date: 8/4/26

Location: Tigard, OR

Wage: $21-$25/hr.

Job Description:

The Service Administration Assistant will primarily support the Dispatchers and Service Technicians with the following tasks:

• Communicate with technicians to support their work schedule.

• Create, schedule, and coordinate service orders; ensure relevant documentation is saved.

• Take incoming customer calls and set up new customers.

• Follow up with service technicians to verify job status and get descriptions of work completed.

• Research and prepare invoices by verifying costs; invoices must be accurate and detailed.

• Submit invoices to customers and ensure customers' requirements are met.

• Code vendor and subcontractor invoices; ensure costs are captured for invoicing.

• Process timecards.

• Prepare and submit expense reimbursement requests.

• Collections: follow up with customers to request updates on past due invoices.

• Code gas charges.

• Maintain and update customer record manager (CRM) as needed.

• Other duties as assigned, including supporting the Service Department.

Skills and Qualifications:

• Accounting, communication, and customer service skills required.

• Excellent verbal communication skills: ability to articulate information clearly and confidently.

• Strong written communication skills: proficiency in writing clear, concise, and grammatically correct emails and messages.

• Ability to multi-task in a fast-paced environment.

• Organized and detail-oriented.

• Knowledge of the industry is recommended but not required.

• Computer skills: proficiency in Microsoft Office.

Education and Experience:

• Post-secondary degree not required, but studies in accounting, business, finance, or math are preferred.

Benefits Offered:

• Medical, Dental, and Vision (employer pays 86% of benefit cost)

• EAP Plan

• 401K with Company Match and profit share (total match of up to 7.5%)

• STD, LTD, & Voluntary Life benefits offered

• Paid Time off

• Paid Holidays

• Yearly company sponsored family events

All employees are subject to pre-employment drug screens.

Affirmative Action/EEO statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors "Apollo" ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.