The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable industry-leading results through innovation safety and field leadership. Our diverse and passionate team thrives on collaboration values relationships and is committed to making a positive impact. We are driven by growth excellence and the belief that the best ideas come from diverse perspectives.Think less account maintenance" and more relationship architect." This role is about creating trust building long-range value and helping customers feel like they have a true partner in their corner-someone who understands their business anticipates needs and helps connect todays service work to tomorrows opportunities.Essential Duties & ResponsibilitiesTo successfully perform this role an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge skills and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.Regularly meet with customers to understand their needs goals and operational priorities.Serve as the primary liaison between customers and internal teams ensuring clear communication strong collaboration and a seamless customer experience.Assess customer satisfaction and identify opportunities to provide additional support services or long-range facility planning solutions to help ensure work is scheduled executed and completed effectively.Develop and implement strategic account plans for large and complex client accounts to strengthen relationships support retention and maximize growth opportunities.Focus on both expanding the customer base and deepening existing customer partnerships.Oversee the day-to-day management of preventive maintenance and service contract needs requirements and requests for potential work.Resolve complex customer issues that may involve multiple stakeholders operational considerations or technical challenges.Partner closely with internal departments to align customer needs with company capabilities deliver timely solutions and maintain a positive customer experience.Monitor and manage client financial performance metrics identifying trends risks and opportunities for improvement and growth.Prepare and present reports insights and analysis for internal review and decision-making.Conduct ongoing analysis of market trends customer needs and competitor activity to support strategic planning and business development efforts.Stay current on industry trends market conditions and relevant changes in order to provide informed insights recommendations and value-added support to customers.Perform other duties as assigned.Required Education & ExperienceTwo or more years of experience in the HVAC industry or a related sector including client account management with the ability to apply industry knowledge and provide strategic guidance to customers.Demonstrated ability to build maintain and effectively manage client relationships.Strong skill in identifying customer needs and translating them into practical actionable solutions.Proficiency in Microsoft Office Suite including Word Excel and PowerPoint.Experience using CRM systems or similar tools and processes to manage customer accounts and track account activity.Other DetailsThis position will support the Escanaba Iron Mountain and Marquette Michigan territories as well as surrounding areas.Must possess and maintain a valid drivers license with the willingness and ability to travel approximately 50 of the time to client sitescustomer locations.All offers of employment are expressly contingent upon the satisfactory completion in accordance with Company policy of a pre-employment drug screening and background check.What Sets Us ApartSafety - You are part of a team that practices safety first in all we do.Innovative Culture - Where all ideas are valued and new concepts are encouraged ensuring continuous growth and out-of-the-box thinking.Onboarding - Coordinated support to ensure integration into the company complete understanding of role and team membersCollaborative Environment - Join a collaborative workspace where support and open communication are the foundation leading to stronger relationships and teams.Continuous Learning - Access to resources and opportunities for day-to-day learning and professional developmentCommunity Engagement - We encourage and support community involvement and volunteer work providing opportunities to give back and make a positive impact in their communitiesImpact - Be a part of a company that makes a difference both the in market and in the community.BenefitsThis position offers benefits that support the total well-being of you and your family. Some benefits includeComprehensive Health Coverage Medical Dental & Vision OptionsEmployer-Paid Coverage Group Term Life Short & Long-Term Disability Coverage401K with Employer MatchDiscounted Company Stock Employee Stock Purchase PlanProfit SharingGenerous Paid Time Off & Paid HolidaysRobust TrainingDevelopment & Professional Growth OpportunitiesExclusive Discounts Access to Perks Marketplace Discount ProgramCompany Engagement and MoreDisclaimerThe statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.This position is not eligible for sponsorship.The Jamar Company does not set fixed deadlines for applications to open positions.The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.If you are a person with a disability and need assistance with the application process or if youre experiencing difficulty using our website to apply for a position please reach out to our Human Resources department at careersjamarcompany.usEqual Opportunity Employer including individuals with disabilities and veterans.If youd like more information on your EEO rights under the law please click