The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable industry-leading results through innovation safety and field leadership. Our diverse and passionate team thrives on collaboration values relationships and is committed to making a positive impact. Were driven by growth excellence and the belief that the best ideas come from diverse perspectives.Some people react. You operate three steps ahead.As a Service Account Manager at Jamar youre the constant in a world of moving parts-anticipating needs shaping outcomes and turning complexity into something that just works. Effortlessly to them. Precisely because of you.Essential Duties & ResponsibilitiesTo successfully perform this role an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge skills and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.Regularly meet with customers to understand their needs and objectives serving as the primary liaison between clients and internal teams to ensure seamless communication and collaboration.Assess customer satisfaction and identify opportunities to provide additional support or services.Partner with clients on long-range facility planning to ensure work is proactively scheduled and executed.Develop and execute strategic account plans for large and complex clients strengthening relationships and maximizing growth opportunities.Focus on both client acquisition and retention strategies while managing day-to-day preventive maintenance and service contracts requirements and requests.Resolve complex client issues involving multiple stakeholders or technical challenges by collaborating across departments to align client needs with organizational capabilities ensuring timely resolution and a positive customer experience.Monitor and manage client financial performance identifying opportunities for improvement and growth.Prepare and present reports and analyses for review.Conduct in-depth analysis of market trends and competitor activity to support strategic decision-making.Stay current on industry trends and market changes to provide valuable insights and recommendations to clients.Perform other duties as assigned.Required Education & ExperienceTwo or more years of experience in the HVAC industry or a related sector including client account management with the ability to apply industry knowledge and provide strategic guidance to customers.Demonstrated ability to build maintain and effectively manage client relationships.Strong skill in identifying customer needs and translating them into practical actionable solutions.Proficiency in Microsoft Office Suite including Word Excel and PowerPoint.Experience using CRM systems or similar tools and processes to manage customer accounts and track account activity.Other DetailsThis position will office in Duluth MN and support local and regional territories.Must possess and maintain a valid drivers license with the willingness and ability to travel approximately 50 of the time to client sitescustomer locations.All offers of employment are expressly contingent upon the satisfactory completion in accordance with Company policy of a pre-employment drug screening and background check.What Sets Us ApartSafety - You are part of a team that practices safety first in all we do.Innovative Culture - Where all ideas are valued and new concepts are encouraged ensuring continuous growth and out-of-the-box thinking.Onboarding - Coordinated support to ensure integration into the company complete understanding of role and team membersCollaborative Environment - Join a collaborative workspace where support and open communication are the foundation leading to stronger relationships and teams.Continuous Learning - Access to resources and opportunities for day-to-day learning and professional developmentCommunity Engagement - We encourage and support community involvement and volunteer work providing opportunities to give back and make a positive impact in their communitiesImpact - Be a part of a company that makes a difference both the in market and in the community.Compensation & BenefitsThe expected annual compensation range for this position is 62000-92500. Compensation offered to the selected candidate will vary depending on relevant knowledge skills training experience and market conditions.This position is eligible for discretionary bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits includeComprehensive Health Coverage Medical Dental & Vision OptionsEmployer-Paid Coverage Group Term Life Short & Long-Term Disability Coverage401K with Employer MatchDiscounted Company Stock Employee Stock Purchase PlanProfit SharingGenerous Paid Time Off & Paid HolidaysEmployee Referral Bonus ProgramRobust TrainingDevelopment & Professional Growth OpportunitiesExclusive Discounts Access to Perks Marketplace Discount ProgramCompany Engagement and MoreDisclaimer The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.This position is not eligible for sponsorship.The Jamar Company does not set fixed deadlines for applications to open positions.The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.If you are a person with a disability and need assistance with the application process or if youre experiencing difficulty using our website to apply for a position please reach out to our Human Resources department at careersjamarcompany.usEqual Opportunity Employer including individuals with disabilities and veterans.If youd like more information on your EEO rights under the law please click