$80,000–$100,000 Per Year
Billing, Career Development, Communication Skills, Contract Negotiation, Corporate Policies, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Documentation, Employee Benefits, HVAC, Industry Standards, Inside Sales, Insurance, Maintenance Services, Manufacturing/Industrial Processes, Marketing, Marketing Strategy, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Organizational Skills, Performance Analysis, Piping, Plumbing, Problem Solving Skills, Refrigeration, Reporting Skills, Sales, Sales Management, Service Delivery, Technical Leadership, Up-Selling, Vendor/Supplier Management, Willing to Travel
About Us
John W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.
Job Summary
As a Service Account Manager, you will serve as a key liaison between customers and internal teams, driving account success and long-term partnerships. In this role, you will manage client relationships, lead contract negotiations, develop and deliver accurate quotes, provide technical guidance, and coordinate the resources needed to meet and exceed customer expectations.
Essential Duties & Responsibilities
- Serve as the primary point of contact for customer inquiries, delivering responsive, tailored HVAC solutions.• Identify and pursue new business opportunities, including cross-selling and upselling within the existing client base, and support contract renewals.• Prepare and present accurate, competitive quotes and proposals to clients.• Collaborate with sales and internal teams to ensure successful service delivery and support strategic marketing initiatives.• Provide up-to-date technical guidance on HVAC systems and assist in resolving issues as they arise.• Prepare reports, billing, and required documentation in accordance with contract terms, company policies, and industry standards.• Monitor account performance, including customer retention, financial results, and pull-through work, ensuring alignment with company goals.• Maintain accurate and organized client records, including sales activity, communications, and project details.
Qualifications
- 5+ years of relevant experience in the HVAC industry required; Associate's or Bachelor's degree preferred.• Demonstrated experience in the HVAC industry, including the ability to quote repairs and replacements; prior field technician experience strongly preferred.• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.• Strong customer service and communication skills, with the ability to effectively engage both verbally and in writing.• Detail-oriented and results-driven, with the ability to manage multiple priorities and collaborate effectively across teams.• Willingness and ability to travel as needed to support clients, coordinate teams, and manage vendors across multiple markets.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
Geographic Disclosure
Compensation Range: $80,000-$100,000
Other Compensation: Bonus eligible
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.
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EMCOR Group Inc
A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by its planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.
10,000 employees or more
Construction - Industrial Facilities and Infrastructure
https://www.emcorgroup.com/