Service Access Nurse - Oncology Raleigh, NC

At Duke Health, were driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolinas Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Duke University Health System Job Description:

Service Access Nurse

Job Title: Service Access Nurse

Job Code: 5506

FLSA: Y

Pay Target: F1

Date: 8/2026

Supervisory Responsibility: No

General Description of the Job Class

The Service Access Nurse - Cancer Diagnostic Clinic provides services for patients and referring providers seeking care for a suspicion of cancer at Duke. The Service Access Nurse helps establish, promote, and coordinate patient registration, scheduling and record collection for suspicion of cancer patients. The Service Access Nurse acts as a liaison to multidisciplinary and collaborative programs that includes but is not limited to Medical Oncology, Radiation Oncology, Surgical Oncology, Genetics and Radiology. This position will coordinate care between the primary disease group and all appropriate physicians or services. She/he is responsible for ensuring patients receive quality and comprehensive services.

Duties and Responsibilities of this Level

Patient Review

• Triage undiagnosed cancer referrals to the appropriate disease group
• Work with Duke physicians and outside physicians to ensure all necessary information is collected, discuss imaging and appointment coordination needs with the oncology providers
• Ensure all necessary imaging studies are scheduled
• Handle all incoming e-communications we receive from Duke DPC and ED

Record Coordination

• Review patient records including all relevant medical history and work with appropriate NPCs if additional records are needed
• Contact referring provider and treating hospitals to assist in obtaining all previous medical records
• Determine what diagnostic tests and procedures have been completed. In addition, identify necessary tests and procedures needed prior to new patient appointment. Coordinate orders with providers
• Utilize PowerShare to request outside imaging and utilize eHealth record templates to request outside records, imaging and pathology when appropriate
• Upload outside records to Epic and other appropriate systems as defined by providers in timely manner and communicate any issues to providers prior to appointments

Scheduling

• Accountable and responsible for access, facilitation, and coordination of a new patient consults from different sources including phone, fax, e-mails, in-basket messages, and workqueue. Processing referrals may include creating new referrals in EPIC, working from a workqueue, registering new patient accounts, entering insurance information, scheduling and coordinating appointments in some cases
• Partner with APPs and NPCs to assess patient needs and navigate referrals through the system ensuring proper appointment coordination
• Oversee complex process often requiring multiple calls to the patient, referring physician, previous facilities/providers to request records and record review with the clinical team
• Evaluate appropriate level of patient care, utilizing expert level clinical decision making to determine severity of illness for all elective, urgent and emergent referrals
• Effectively communicate scheduling needs and referral status with patients, families, multidisciplinary providers, support staff, and referring providers within the institution and in the community
• Have a full understanding of all disease groups, providers, scheduling guidelines and necessary records within disease group
• Identify additional support services the patient may require during first visit including, but not limited to, social work, nutrition, palliative care and/or survivorship

Required Qualifications at this Level

Education:

BSN required

Experience:

Three years of experience in nursing

Degrees, Licensure, and/or Certification:

RN licensure and North Carolina State Licensure required.

Knowledge, Skills, and Abilities:

Excellent written, oral and conversational communication skills to effectively work with diverse groups.

Ability to analyze, evaluate multiple solutions and solve complex problems using well developed critical & analytical thinking skills.

Excellent time management skills needed to prioritize among many competing priorities.

Attention to detail needed to operate accurately and effectively.

Mastery of Microsoft Office, especially Word and Excel, multiple electronic databases and computer based information systems including eIRB, and EPIC.

Distinguishing Characteristics of this Level

N/A

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individuals age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individuals age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.