| Location | Harbor Springs, MI |
Server
Reports to: General Manager
Job Type: Hourly, Full Time & Part Time
Job Summary:
Servers at The Pier are vital to ensuring that our guests receive a positive, memorable dining experience. You will be responsible for taking orders, serving food and beverages, and maintaining a clean and welcoming atmosphere for our guests. From the moment guests take their seats, to their goodbyes as they leave, excellent service is key!
Duties & Responsibilities:
Prepare the server stations and dining room for service
Welcome guests with a warm, friendly demeanor.
Assist in seating guests and providing them with menus.
Get them settled with waters, drinks etc., and communicate any specials or promotions.
Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
Make recommendations based on guests' preferences and dietary restrictions.
Take accurate food and beverage orders from guests and enter them into the POS system.
Answer any questions regarding the menu, including allergies or special requests.
Coordinate with the kitchen staff to ensure the table’s orders are prepared and delivered on time and together.
Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.
Check on guests during their visit to ensure satisfaction and address any requests or concerns.
Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
Provide attentive and personalized service, anticipating guests' needs.
Handle guest complaints or concerns professionally and bring issues to management when necessary.
Present bills to guests and handle payment transactions accurately and quickly.
Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service and facilitate a positive work environment.
Assist colleagues during busy periods or when needed.
Participate in pre-shift meetings and training sessions as required.
Qualifications:
Must be at least 18 years old
At least 2 years previous experience in a restaurant required
Excellent communication and interpersonal skills.
Positive attitude, enthusiasm for the hospitality industry.
Ability to work in a fast-paced environment while maintaining composure.
Strong multitasking and time management abilities.
Attention to detail, ensuring accurate order-taking and payment processing.
Knowledge of food and beverage menus, including dietary restrictions and allergies.
Basic math skills for handling payments and calculating tips.
Flexibility to work in shifts, including evenings, weekends, and holidays.
Physical stamina to stand, walk, and carry trays for extended periods.
License/Certification
Must possess, or be able to obtain, alcohol and food safety certifications (ServSafe or equivalent)
Benefits: