Overview
We are seeking a Server Technician to provide on-site IT support for a rapidly growing industry leader in automotive and transportation energy storage systems. This role involves troubleshooting server hardware, supporting end-users, and ensuring the smooth operation of IT infrastructure. The position is based in Austin, TX and offers the opportunity to work on cutting-edge technology in a fast-paced environment.
Key Responsibilities
- Perform basic to moderate troubleshooting of server hardware, diagnosing and resolving issues efficiently.
- Provide technical support to end users in person, over the phone, or through remote support tools.
- Address IT-related inquiries and technical issues, ensuring prompt and professional resolution.
- Collaborate with internal teams to maintain and optimize server performance.
Qualifications & Skills
- 1-3 years of experience in IT support or server administration.
- Basic knowledge of server hardware components and troubleshooting.
- Strong organizational and time-management skills with the ability to prioritize multiple tasks.
- Ability to work independently and within a team environment.
- Excellent communication skills, capable of interacting effectively with technical and non-technical users.
- Strong customer service mindset, maintaining professionalism while resolving technical issues.
Education & Certifications
- Associate’s or Bachelor's degree in IT or a related field preferred.
- Relevant certifications (e.g., CompTIA, ITCA, ITIL) are a plus.
- Experience using ticketing systems such as ServiceNow or Zendesk is preferred.
Physical Requirements
- Frequent use of computer keyboards and IT equipment for extended periods.
- Ability to sit or stand for prolonged durations.
- Close vision required for reading technical materials and using computer monitors.
- Must be able to walk, carry, and lift up to 25 lbs., with occasional lifting of up to 50 lbs.
Shifts Available
- 1st Shift: 6 a.m. – 3 p.m.
- 2nd Shift: 2 p.m. – 11 p.m.
- 3rd Shift: 10 p.m. – 7 a.m.
This is an excellent opportunity for an IT professional looking to grow their career in server support and infrastructure management within a leading technology-driven company.