Server Shift Lead
The Server Shift Leader is responsible for overseeing the daily shift operation of the Servers. The Server Shift Leader monitors and/or performs all transactions in such a manner as to attract and retain guests while contributing to the operating success.
The Server Shift Leader shall report directly to the Restaurant General Manager and/or Assistant Restaurant Manager
Duties and Responsibilities
- Responsible for verification and balancing of server banks and all appropriate reports.
- Participates in the training of all new and current FOH staff including servers, Restaurant cashiers and Deli staff while serving.
- Confers regularly with the Restaurant General Manager and/or Assistant Restaurant Manager to communicate customer/employee requests and keeps informed of any changes in operating procedures.
- Ensures the physical condition of the premises is maintained in a safe, healthy manner.
- Ensures that all prepared food products meet the established specifications and standards.
- Ensures prompt delivery & expediting of food as needed.
- Ensures the minimum level of labor is used to perform the required level of production.
- Ensures the complete set-up, stocking, and service of assigned food outlet(s) using specified methods during the assigned shift.
- Completes required daily reports to ensure the appropriate ordering and stocking of food products.
- Communicates variances from standards to the Restaurant General Manager and/or Assistant Restaurant Manager.
- Must always be friendly and courteous, ensuring excellent customer and employee relations and adhere to the established Dress Code.
- Must maintain a clean, safe work environment before, during and after service, in a team effort to maximize employee efficiency and guest satisfaction.
- Ensures all task list and duties assigned to staff are met and supports all other dinner managers in achieving this goal.
- Ability to comply with all other requirements as specified within the CIEDA Personnel Policies and Procedures.
- Perform other duties as assigned.
- High School Diploma or GED required.
- Two (2) years verifiable related employment experience in restaurant required, supervisory experience preferred.
- Verifiable experience in implementing and maintaining food production operational standards.
- Must have working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, Excel, etc.
- Demonstrated ability to operate and use all equipment and register system necessary to run the 24-hr. Diner.
- Demonstrated ability to communicate with customers and co-workers in a friendly and professional manner.
- Demonstrated ability to read, count and write to accurately complete all documentation.
- Must possess a valid state driverâs license.
- Willing and able to work odd, irregular hours as business dictates in a restaurant environment that is open seven days/week.
- Ability to comply with all other requirements as specified within the CIEDA Personnel Policies and Procedures.
- Internal Promotion must have completed 90-day probational period, must have worked as a server (1) for 6 months or be in a level (1) position in a direct line skill set or transfer to a direct line skill set at a level (1) for 6 months.
- Must work as a Server (1) for 6 months and be certified in all positional requirements, pass interview, & a positional slot is available to move to a Server Shift Leader (2).