Server

Uptown Alley_Uphoff Ventures

  • Manassas, Virginia
  • 30+ days ago

    Highlights

    Whether it's a child's first time bowling, a family bonding over one of our many arcade games, or friends getting together and enjoying our amazing food, full bar, and live music, we strive to “strike up the fun” and make ever visit memorable. Role Purpose: The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.

    Numbers & Facts

    LocationManassas, Virginia
    Websitehttps://uptownalley.com/

    Description

    Benefits:
    • Fun and Exciting Work Environment
    • Culture & Community - engaging team events, monthly team recognition
    • 401k, Roth IRA
    • Financial Security - competitive salary, incentive bonus structure
    • Generous Paid Time Off Policies
    • Work-Life Balance - Flexible working schedule
    • Health & Wellbeing - company sponsored health and vision insurance
    • Professional Development
    Role Purpose:
    The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.
     
    Key Responsibilities:
    • Strategic and Financial Responsibilities
      • Upselling and Revenue Generation
      • Payment Processing
      • Table Turnover and Seating Optimization
    • Operational Responsibilities
      • Compliance and Safety
      • Problem Resolution
      • Menu Knowledge
    • Customer Service Responsibilities
      • Customer Satisfaction
    Education & Qualifications:
    • Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
    • High School Diploma or Equivalent
    • Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment 
    Experience:
    • Servers should have prior experience working as servers in a restaurant or hospitality setting
    • Strong understanding of front-of-house operations, including customer service techniques, order taking, and table service
    • Desirable - Previous experience in a high volume restaurant
    Skills & Competencies:
    • Customer Service Orientation
    • Communication Skills
    • Attention to Detail
    • Technological Proficiency
      • POS Systems
      • Reservation Systems
    Personal Qualities:
    • Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven. 
    Languages:
    • English
    • Desirable - Spanish
    Department: Operations/Culinary
    Location: On-Site
    Travel Required: No
    Working Pattern: Monday-Friday, Weekends, Nights, Holidays
    Reports To: General Manager/AGM
    Collaborates With: Management team, Administrative support
    Supports & Engages With: FOH, BOH
    Compensation: $5.00 - $7.00 per hour




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