The Server is responsible for delivering an exceptional dining experience by providing attentive, knowledgeable, and friendly service to every guest. This role manages the full table experience from greeting and order taking through payment, while supporting the overall flow and cleanliness of the dining room.
Servers are expected to work collaboratively with the entire front-of-house and back-of-house team to ensure timely, accurate service that reflects Iron Hill’s standards of hospitality.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Essential Responsibilities
Guest Service & Table Management
Greet guests promptly and provide attentive, friendly service throughout their dining experience
Take food and beverage orders accurately and communicate special requests to the kitchen
Deliver food and beverages to guests in a timely and professional manner
Check in with guests during their meal to ensure satisfaction and address any concerns
Process guest payments accurately, including cash handling and payment processing
Thank guests upon departure and ensure a positive final impression
Food & Beverage Knowledge
Maintain thorough knowledge of the menu, including food, beer, and beverage offerings
Prep light fare plates and desserts as needed
Adhere to state laws and Iron Hill alcohol service policies at all times
Dining Room Maintenance
Clear and reset tables according to restaurant standards to prepare for incoming guests
Maintain cleanliness of guest areas including restrooms, floors, and surrounding sections
Restock and replenish tablewares and food and drink prep areas throughout service
Dispose of trash and assist with general housekeeping tasks as needed
Opening & Closing Duties
Complete opening procedures including dining room setup, expo line setup, drink service setup, dessert counter setup, and appetizer line setup
Complete closing procedures including housekeeping tasks and polishing silverware
Efficiently prepare and shut down shift sidework within designated time standards
Team Support
Function as a Server Assistant when needed to support table flow and guest experience
Function as Host or Expo occasionally as needed
Support other front-of-house team members during busy service periods
Efficiently operate restaurant POS, scheduling, and communication systems
Physical Requirements
The physical demands listed below are representative of those required to perform the essential functions of this position.
Ability to stand and walk for extended periods of time (6+ hours per shift)
Ability to lift and carry items up to 25–40 pounds, including full trays, stacks of plates, bus bins, and buckets of ice
Frequent carrying of multiple plates of food and full or empty trays
Occasional lifting of chairs, booster seats, highchairs, and tables
Frequent reaching, firm grasping, and fine manipulation throughout service
Occasional forward bending, kneeling, and squatting
Ability to push and pull carts of ice, glassware, and silverware
Ability to climb stairs and step stools where applicable
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Qualifications
Excellent judgment while serving in adherence to state laws and Iron Hill alcohol policies
Ability to obtain and maintain applicable alcohol and food handling certifications
Proper cash handling skills and accurate payment processing
Basic math skills
Ability to lift 25 lbs over the waist
Strong organizational skills and ability to maintain a clean and efficient work area
Understanding of restaurant POS, scheduling, and communication systems
Understanding of sanitation and safety procedures
Ability to work within Iron Hill time standards of service
Commitment to avoiding waste and respecting company property
Friendly and professional interactions with guests and team members
Ability to create a positive and hospitable working environment
Excellent communication skills with the ability to interact effectively with a variety of people
Detail-oriented with the ability to prioritize tasks and ensure completion of all daily responsibilities
Communication & Language Skills
Ability to read, write, and communicate effectively in English
Ability to communicate clearly with employees, vendors, and guests both verbally and in writing
Ability to respond to questions and provide information effectively across all interactions