| Location | Kissimmee, FL |
At Holiday Inn Club Vacations, we believe in strengthening families-and we look for individuals who embody the courage, care, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we seek passionate individuals who bring these qualities to work every day.
This position is responsible for taking food and beverage orders, crafting cocktails and beverages, and ensuring owners and guests receive courteous and timely service. The role also requires strong product knowledge to answer questions, make informed recommendations, and provide an exceptional guest experience.
COMPANY BENEFITS
ESSENTIAL DUTIES AND TASKS
Warmly welcome guests, inform them of specials, and answer questions. Take food and beverage orders, make recommendations, and upsell items.
Accurately input orders into the POS system and prepare itemized checks, including tax. Present checks to guests, process payments, and provide change.
Serve food and beverages, check back to ensure guest satisfaction, and address any issues with urgency and professionalism.
Pre-bus tables throughout service, removing unused or dirty dishes, utensils, glasses, and trash, and transporting them to the kitchen.
Complete assigned pre-shift and post-shift side work as directed by the manager.
EDUCATION and/or EXPERIENCE
High school diploma or GED preferred
Cash-handling experience preferred
Customer service and/or food & beverage experience required
CERTIFICATES, LICENSES, REGISTRATIONS
QUALIFICATIONS
Must be at least 18 years old
Strong guest service and interpersonal skills
Ability to be trained in cash handling and POS usage
Excellent verbal and written communication skills in English
Strong menu knowledge and ability to upsell
Ability to work in a fast-paced, high-demand environment