Amazon Web Services (AWS), Analysis Skills, Ansible, Applications Security, Atlassian JIRA, Background Investigation, Bash Scripting, Build Management, CentOS, Chef (Configuration Management), Cloud Computing, Communication Skills, CompTIA Linux+, Computer Servers, Configuration Management, Continuous Improvement, Customer Experience, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Exceeded Sales Goal, Federal Bureau of Investigation (FBI), Firewalls, Hybrid Cloud, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Linux Administration, Linux Distributions, Linux Operating System, Load Balancing, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, Micromuse Netcool, Microsoft Active Directory, Microsoft IIS Web Server (Internet Information Services), Microsoft System Center Operations Manager (SCOM), Microsoft Windows Azure, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Network Attached Storage (NAS), Operating Systems, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Puppet (Configuration Management), Python Programming/Scripting Language, Record Keeping, Red Hat Linux Operating System, Remedy, Resource Management, Root Cause Analysis, Scripting (Scripting Languages), Server Hardware, Service Level Agreement (SLA), ServiceNow, Software Patches, Storage Area Network (SAN), System Center Configuration Manager (SCCM), System Migration, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Technical Writing, Tivoli Storage Manager, Ubuntu, VLAN (Virtual Local Area Network), VMWare Certified Professional (VCP), VMWare ESX/ESXi, VMWare vCenter, VMWare vSphere, Virtual Machine (VM), Virtualization, Windows PowerShell, Writing Skills