JOB PURPOSE:
Deliver the Polly’s Family Brand “Fresh, Friendly, Above & Beyond Expectations by adding Extraordinary Value, FIRST to our TEAM, and then to our Guests Daily,” and Commit to “Being the BEST.”
JOB ACCOUNTABILITIES:
- Takes verbal drink and meal orders according to guest preference.
- Prepares the tables, lays out napkins and utensils, makes sure the condiments are refilled, and performs all other preparation tasks.
- “Protects the Brand” by demonstrating menu expertise, identify menu items in Point of Sale System, and able to identify menu items and ingredients for the guests.
- Serves high-quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly, and attractive in appearance.
- Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food-borne illness.
- Consistently exceed Polly’s standards and maintain mystery shopper scores of 90 and above.
- Follow proper cash handling procedures, as defined by the Cash Handling Policy.
- Must D.W.I.T. (Do Whatever It Takes) to enhance the guest experience, Make The Connection and always maintain a high level of commitment to service standards.
- Maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
- Promote Polly’s culture, standards, and Core Values.
- Must always be Accountable and/or responsible for your duties.
- Restocks and clean service area
- Performs side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.
- Reports to work well-groomed, in clean and proper uniform, and practices good personal hygiene.
- Able to work efficiently and respectfully with fellow Team Members and Managers.
- Able to work a flexible schedule; days, nights, weekends, and holidays.
SKILLS AND EXPERIENCE REQUIRED:
- Outstanding customer relation skills and ability to ensure a guest priority culture
- Effective communication, good organization skills
- Accuracy and honesty in handling revenues and aspects of the revenue control system
- 1-2 years experience and/or training preferred
- Ability to act on and solve minor problems as they arise
- Ability to multi-task and work under pressure
- Valid Food Handlers Card (if required by county)