JOB DESCRIPTION:
Position: Server and/or Banquet Server.
Department: Food & Beverage.
Job Summary:
Performs all tasks associated with presetting, serving, and breaking down rooms where food service activities are performed
Job Specifications:
Qualifications:
- High School Diploma or equivalent.
- One + years of experience as a Food Server/Banquet Server in a country club, upscale hotel, or free-standing restaurant operation.
- Thorough knowledge and understanding of quality food service techniques and standards.
- Exceptional guest service skills.
- Ability to lift and carry food service trays weighing 35+ pounds.
- Ability to stand, stoop, and bend repetitively during the entire shift.
- Ability to speak, read, and understand the English language.
- Ability to work a flexible schedule to include weekends and holidays.
Preferred Skills and Abilities:
Certifications: “TIPS” or equivalent responsible vendor, ServSafe.
Wine knowledge.
Job Duties:
Job Specific:
- Completes required set-up/preparation of area before the scheduled activity.
- Inspects all equipment before, during, and at the end of each shift.
- Reports any deviations from standards to the Manager/Supervisor.
- Inventories materials and supplies at the beginning of a shift, and obtains quantities necessary to support forecasted levels of business.
- Prepares coffee, iced/hot tea, and other beverages as required.
- Check all plates before service for accuracy, completeness, appearance, and presentation.
- Serves food to members and their guests in accordance with Service Standards.
- Monitors members and their guests, anticipates needs, responds to requests, and ensures satisfaction.
- Monitors members' and their guests' alcohol consumption to prevent overindulgence and ensure safety.
- Clears tables and breaks down the area after completion of the food service activity.
- Completes assigned end-of-shift duties.
- Other duties as assigned.
General:
- Promotes and applies teamwork skills at all times.
- Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance.
- Is polite, friendly, and helpful to members and their guests, management, and fellow employees.
- Executes emergency procedures by club standards.
- Complies with required safety regulations and procedures.
- Attends appropriate department meetings and training sessions.
- Maintains the cleanliness and excellent condition of equipment and work areas.
- Complies with club standards, policies, and rules.
- Remains current with club information and changes.
- Complies with club uniform and grooming standards.
Other Details:
- Within the first 30 days, servers must be able to perform to standards in all activities.