Server Assistant

Essential Functions

• Greets everyone at all times.  Smiles, makes eye contact and verbally greets guests and co-workers from arrival to the property through departure.

• Provides enthusiastic customer service while interacting with guests and co-workers.

• Clearing and resetting tables, including removing and replacing dishes, glasses, utensils and condiments in a timely manner.
• Acknowledging, greeting and conversing with guests dining
• Serving beverages and assists the Food Server, as needed.
• Completing required sidework, as assigned.

• Make sure that all tables are set completely both before and after shift.
• Make sure all areas are clean and free of debris.
• Polish all glassware as necessary.
• Assist Food Servers in service of water.
• Maintain tables throughout service, clearing dishes between courses and empty glassware as necessary.
• Clearing and scraping all dishes in the side stations after clearing a table.
• Stock all side stations with linen and proper glassware.
• Maintain professional demeanor throughout service, assisting servers and Maitre’D as necessary.
• Service of Coffee and Hot tea.
• Move tables throughout dining room in order to be able to set up and accommodate need of the reservations.
• Carry multiple dishes (up to 3 at one time) in one hand without tray service.
• Meeting the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Knowledge, Skills & Abilities

• Must be literate and fluent in English

• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires interactions with customers, public and co-workers.
• Work requires teamwork with other staff members.
• Work requires an attention to detail.
• Able to balance Large Serving Tray.

• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. 
• Respond to visual and aural cues. 
• Must have the manual dexterity to operate a computer and other necessary office equipment. 
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. 
• Ability to speak distinctly and persuasively. 
• Must be able to read, write, speak, and understand. 

Education and Experience

• Preferred to have 1 year fine dining experience.
• Preferred to have a strong understanding of restaurant service.

Required Certification/License  

• Must be able to obtain an Ohio Lottery Commission Non-Gaming license