Position Overview: YOTEL/PAD Miami is looking for a Server Assistant The Server Assistant is responsible for interacting with the restaurant guests, fellow staff members, and supervisors in a polite, courteous, and hospitable manner to ensure all guests have an exemplary experience, actively takes orders, gives suggestions. Major Duties & Responsibilities: - Must be an 'out of the box' thinker. Bringing to life the YOTEL Miami Food & Beverage concept.
- Presents menu, answers question, makes suggestions regarding food and beverage.
- Greeting customers in a friendly manner and taking food and drink orders
- Answering customers' questions about menu choices
- Promoting and recommending menu options to customers
- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
- Keeping the work environment sanitary and organized
- Evaluating and modifying processes to improve efficiency and quality of service
- Working to attract new customers and expanding the menu
- Remove used dinnerware, glasses, cutlery, and napkins from the tables after diners are finish eating.
- Replacing cutlery and glassware in anticipation of new diners
- Refilling paper napkins, salt and pepper shakers and any other depleted condiments on the dining table.
- Refill drinking glasses with water
- Assist in bring out the guest order if the Server is busy with another guest.
- Check in with the guest after 10 minutes of the food being served to ensure
- Wipe up water spills, food stains and particles from the tables
- Thoroughly washes and sanitizes all kitchen and restaurant dishes, glassware, utensils, and other equipment using a dishwasher or by hand as designated.
- Wipe down counters, equipment, stools, chairs, tables, and other areas as required.
- Assist with opening and closing duties assign throughout the shift.
- Ensure bar is well stocked and kept clean from top to bottom.
- Ensure you are familiar with the menus to assist in taking orders when required.
- Adherence to all sanitation policies and protocols while embodying YOTEL Beverage & Food concept understanding how his/her actions and execution directly affect the guest experience.
- Helps to maintain the cleanliness of the restaurant and integrity by completing all duties and special projects as issued by management daily.
- Maintain food safety and food handling procedures throughout shift.
- Complies with all company safety and risk management policies and procedures.
- Attends daily preshift meetings and monthly departmental meetings.
- Participates in regular safety meetings, safety training and hazard assessments.
- Attends training programs (classroom and virtual) as designated.
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