JOB DESCRIPTION: A Server Assistant - In-Room Dining & Upkeep is responsible for supporting the in-room dining operation and maintaining cleanliness throughout service areas and guest floors. This role ensures timely delivery support, proper tray retrieval, and a clean, organized environment to enhance the overall guest experience. JOB RESPONSIBILITIES: Assist with delivering in-room dining orders to guest rooms in a timely and professional manner Greet guests politely when entering or exiting guest rooms and hallways Adhere to grooming and appearance standards Prepare trays, carts, and tables for service, ensuring all items are properly set and stocked Retrieve trays, carts, and service items from guest floors promptly Maintain cleanliness of service stations, hallways, and storage areas Clean and sanitize trays, carts, hot boxes, and all related equipment after use Monitor guest floors to ensure timely tray pick-up and overall presentation standards Assist servers with order preparation, delivery setup, and breakdown Perform basic cleaning tasks as needed or directed by supervisor Assist with special events, amenities, and VIP room deliveries as needed Answer telephone using appropriate etiquette when required Develop and maintain positive working relationships with co-workers and other departments Assist with dishwashing or kitchen support as needed Clean all assigned back-of-house and front-of-house areas including floors, walls, and service equipment Restock supplies such as condiments, beverages, linens, and service items Follow all health, safety, and sanitation guidelines JOB QUALIFICATIONS: Prior hospitality or food and beverage experience preferred Knowledge of proper food handling and sanitation standards Strong communication and teamwork skills Ability to perform assigned duties with attention to detail, speed, and accuracy Ability to work with minimal supervision and maintain a sense of urgency Punctuality and reliable attendance are required Basic familiarity with hotel or restaurant operations preferred Ability to safely perform physical tasks including standing, walking, bending, and lifting Ability to push and pull carts and lift items weighing up to 30-40 pounds |